Our Reviews

The staff at Bical Chevrolet made It so easy for me to make my decision in purchasing my first EV. Thank you to: Lisa Butista, Mark Calvacante, Zain Huda and Bruce Katzman. I will recommend them to my friends and family!

Wonderful, professional and a pleasure to work with

Excellent Customer Service...Very Pleased with the interaction

Basically, from start to finish the Lease experience was professional and excellent. My 3rd Lease from Bical Chevrolet. Would highy recommend Bical Chevrolet.

Good job

Everyone was so nice. Our salesperson, Lisa Bautista, couldn’t have been more helpful. Mark, Bruce, and Mitch were all awesome as well.

We had a great experience buying a car for or son!

Brought my 2024 blazer in for an inspection(safety ) sticker and a repeal tranny oil leak the gave me back the truck still leaking fluids and no inspection sticker are they smokeing something in the service dept how terrible and they had the nerve to charge me the 10.00 for the sticker that bi cal Chevy will never be recommended by me for anything

Quick and professional service with a smile

The service was find except from the cost doing these services and to add insult to injury. My bank just switched to Discovery for debit cards and Bical machines does not take Discovery. I refuse to pay a 3% up charge on top of the expensive price for service when using a credit card an exception should have been made and signs posted that you do not accept Discovery cards.

It was quick. No complaints. My only recommendation is to tell the customers flat out whether you do the diagnostic or not, you still have to pay the fee.

Wait time 4 hrs for oil change and inspection not excitable

Excellent service.

Lisa really helps you find the best car for you at the best price. We also really appreciate test the numbers don’t change a bit when you get into financing . Lisa and Chevy are always true to their word!

Thank you for the service my Equinox received. A good experience overall.

Good service

This visit was satisfactory

I was very pleased with my experience in the service department. I did not have an appointment. I called in the morning and told them my car wouldn't start and Bradley told me I can bring it in and they will take a look at it. I had my car towed there and they serviced it while I waited. They figured out the issue and I got my car back the same day.

It seems to be better and better every time this dealership is one of the best I’ve been with them for more then 20 years or more

Terrible turn around time. I never had to wait 3 days to get my vehicle diagnostic. Then have to wait another 5 days to receive my vehicle back from repairs. Also Christopher speaks nice to people but he has terrible follow up skills. I had to call him every other day for status check. One day I called him he said he'd call me back in 30 minutes. He didn't I called back 2 and a half hours later and had to leave a voice mail. Then I called back 30 minutes after I left the voice mail and finally got through to speaking to him. So in a nut shell. The service department is clearly under staffed and this dealership accepts too many vehicles to work on when they dont have the personnel to support the customer for a rapid turnaround. I will never pay another dime of my hard earned money at Bical Chevy again.

Vene was very pleasant and she worked to get us the deal we wanted. Most pleasant experience we've had at BiCal to date. Happy with the vehicle.

Very fast

5 stars

Fast, kind, efficient!

Very professional, dealt with my attitude, just feel like you should be able to get a car to use if yours is not completed.

My experience at Bical was phenomenal my service representative Bradley kept me informed as I waiting in the waiting area as my vehicle was being serviced.

Friendly customer service and short wait time

Bradley is very personal and provides me with the details behind every service he recommends.

Lisa was my sales representative and she is a gem.

Staff very professional and polite

Very disappointed that it took 3 visits to dealership to resolve a problem that the car was exhibiting! Car had certain msgs n codes that came up and mechanic didn’t do due diligence to try and figure out why msgs were happening. Keep telling me come back if I still see the msgs. In the end I got a large repair bill that could had been resolved earlier. Bradley, the manger who checked me in did his best to explain things. Even with delays I had to keep call n to find out wht was going on. More perks should be given. I thought coming to dealer was better than going to local mechanic in my neighborhood!

Easy no problem!!

Improve waiting time, oil change took 2 hours

Nothing to say, everything was perfect

Smooth

Very competent and diligent

Just as always completely satisfied

Great service as usual

Great experience fast very help

I received excellent and professional service from the staff. I am very satisfied with my experience.

I was completely satisfied with the staff's professionalism, and the service on my vehicle.

Bradley and Christopher assisted me in repairing my 2019 Tahoe Primier. One of my tire valves was malfunctioning and my rear door weather stripping needed to be replaced. I was in and out in two hours. Booth are very helpful and are well versed in all Chevrolet maintenance. Bradley has been taking care of all my Chevy vehicles since 2005. Thank you for your help, Paul

Nice experience

Very kind and explained everything nice and easy

Friendly staff. Got what I wanted at the price I wanted. Very accommodating

Went for an oil change. Was in and out in 1 hour. Waiting area was clean. People friendly.

In and out process.

Service was fast

Vene my sales person, manager and the finace person were great to deal with. Gave me a great deal and what the told me on the ohobe was the same in person. Its why I keep coming back

The Service Department did as best they could. I am satisfied.

Very professional and knowledgeable. Service representative explained the status of the repairs as promised .

Dealship was extremely busy with o ly one I person at the deskbut he did a great job getting customers in and out.

I was very happy i was confident that my car would be fixed because of how professional they were

Service greeter was professional and pleasant

Cannot believe my car was there over a month! Appt 10/8 830am. Car finally returned 11/15. No calls, and no return calls when called in. Absolutely no reason to have car as long as did. Inconvenienced 3 drivers, down to 1 car to share for a month. Unnecessary try for upsales not needed. So disappointed...

Every thing was okay

The service experience needs significant improvement. After pulling into the lot, the wait just to check in the vehicle is consistently too long — often at least 10 minutes. I schedule my appointments online and clearly select the service I need, yet when I arrive, I’m still asked why I’m there as though the appointment details are not available to the service advisor. Additionally, when booking through the online coupon link, the discounted pricing is not automatically applied. Even when I show the coupon and pricing directly on my phone, I’m told I must either print it out or email it to the service advisor, which feels unnecessary and inconvenient given that the information is already being displayed. I also stopped calling to schedule appointments because I was routinely told that the next available appointment was at least a month away, despite the online system showing availability within 1–2 weeks. When I mentioned the earlier openings online, I was simply told to book it online instead. Unfortunately, the customer service experience has also been disappointing. The woman who answers the phone and processes payments consistently comes across as having an attitude, which has discouraged me from calling altogether. During my most recent visit, I asked about a charge on my bill, and instead of receiving assistance, I was told in a dismissive manner that she “doesn’t know.” Overall, the process feels disorganized and unnecessarily frustrating for customers who are trying to use the online scheduling and coupon systems as intended.

Everything was fine and smooth , thanks.

HORRIBLE ! NO ACCOUNTABILITY! DISRESPECT! dropped off car at scheduled 9 AM appt on 1/28 for NYS inspection oil change , tire rotation and repair of passenger side mirror glass. At 3-4Pm I called for status update was told checking for warranty coverage on mirror. On 1/29 told I needed tire sensor - checking for part. Inspection was complete. On 1/30 was asked for tire lock key to install tire sensor - was told they didn’t need key to check for tire sensor or Inspection. Inquired of charges - inspection was listed as “labor” Picked car up around 4-5PM . Returned 5:30-6 because windshield wipers not working, yet new windshield wipers were installed (determined I needed them at check in while car was at curb) Wayne told me it was cold outside fluid was frozen - he looked at reservoir said frozen. And walked away. On 2/1 I received notice from NYS DMV inspection sticker expired. 2/2 return to dealer ask to speak to service dept Supervisor Wayne - he was rude, condescending, dismissive and totally unapologetic about having my car for 3 days ( no loaner) being paid $500 additional for work yet they did not do the primary service call. I was treated like I was an idiot when I picked up the car , asked about charges on the bill, returned for the windshield wipers and returned a second time for the inspection. Returning 2x attempts to clarify and verify work- that was supposedly done during the 3 full days car was at dealer my car being out of service, and being dismissed . Wayne was pointing , waving his hand at me , walking out of his office totally DISRESPECTFUL! Stating he was 3x my age,-clearly a sexist comment- in response to my question about why the windshield washer still didn’t work - it’s frozen! I asked , had gone into labor -going to hospital in an uninspected - illegal vehicle and without windshield wipers or gotten a ticket - he said they would have paid it - yet I still didn’t have windshield wipers! Received no apology, no compensation or adjustment , only that they thought once car was taken off diagnostic machine, they assumed emissions and safety inspection was done!!! Clearly this visit was not about doing the necessary NYS inspection- it was to create what I feel now are money grabbing ads ons!!! Bait and switch! As I left, I asked Bradley would he want his daughter or wife to be treated as I was throughout this entire 5 days - he offered an apology. Again the Service Supervisor offered nothing! I remained invisible to him. By the way I was admitted to hospital the following day in labor!

Service advisor Bradley is very polite and professional - listens and explains things.

I came in for an oil change and tire rotation. The staff was friendly and professional, and they had me in and out in a little over an hour, as promised. I would highly recommend your service department to any fellow Chevy owner.

Very easy and enjoyable experience

didnt have to wait a long time

Awesome

Excellent service

Very pleasant experience as usual

Vehicle was taken back at appropriate time of appointment and serviced in a timely manner.

My experience at Bical Chevy was great. My service advisor Bradley is always very professional and knowledgeable. He always has my vehicles best interest in mind and never persuades me to get service that my vehicle does not need. My overall experience in servicing my vehicle has been super great and smooth. Most importantly the overall wait time is always within reason, and Bradley is always updating me on the progress. I can only say good things about Bical, Bradley and the service area.

Excellent Definitely I will recommend customer

it was great

Some work was not completed

Truck was brought in for a service(oil change). 2 days later my truck tells me I’m low on oil. I check the specifications for my truck it takes 10 quarts but my paperwork says 8 added. Bring the truck back and they make me wait over 2 hours almost 3 to simply put my truck on a lift, check for leaks(there wasn’t any) and add 2 quarts of oil. Ridiculous

My service advisor Mr. Bradley was excellent, knowledgeable and friendly. When I come in for service, I always look for him.

Bradley in service was very nice and courteous. Wish I was advised that my car would take 3 weeks to repair.

Having my first service appointment was just as pleasurable and efficient as my purchasing experience with Lisa.

Daryl was our salesman and he made the car leasing experience delightful! This is the fourth car we got from him and every time was a pleasure

My experience was extremely satisfied no issues whatsoever.Mr Bradley is and has always been professional in his efforts to deliver quality service.

Scheduling was quick and easy, but discrepancies/challenges between labor expectations, product cost, and communication lead to my low rating.

My salesman Mr Johan is the best. Great deal he got me.

Service was good

I came in for my inspection. I didn’t have a long wait so I was happy about that. My car passed so that was even better.

Prompt Service thanks Bradley in Service.

I took my vehicle in for a routine service appt. Last wk thursday. I arrived at 7:30am and the vehicle was completed by 9:15am.

Made an appointment for an oil change. Spoke to service manager about another issue and he said it could also be completed. Everyone was very friendly and informative. Wait time was minimal. Very pleased with this appointment.

The only problem I had was, we had a 730 appointment and had to go to work and they didn’t look at our car till after 10. We were at the dealership from 730 until 130 and we lost a day of work.

Thank you for a through & quick service. A beautiful reception/waiting area at Bical & the staff are very cordial & friendly. I’m glad I continue my service needs at Bical Chevrolet!

Ok

As always, I’m reading it very professionally and friendly and my needs for my car always taken care of and they let me know if there’s other things that need to be done to the car

The service was quick. The service representative was polite and explained the follow up service needed.

Courteous, explained everything and reviewed the cost. But I received a text after I dropped off my vehicle stating: Hi Edward, welcome to Bical Chevrolet Valley Stream. Thank you for your visit today. You can get status updates regarding your vehicle by replying to this text -Bradley your service advisor. I did that and no one responded. Just an FYI.

Service department was able to diagnose and fix the problem.

Great customer service especially in relation to options with advantages and disadvantages.

Everyone at the dealership is very nice and accommodating. The one issue I have is the amount of time I had to wait for an oil change. 2 hours waiting is really outrageous. It was my vehicles first service at 6100 miles. I scheduled service for a weekday, mid-morning expecting to be in and out.

The service was good, my recommendation to the service department is a vehicle is just going for an oil change please don't make your customers wait almost 3 hours, I know vehicles have to check, but it needs to move a little bit faster if just and oil change service, thanks.

Lisa was very friendly and knowledgeable. She and all personnel at location made my car leasing experience quick and easy.

Daryl is amazing!!!

Was In and out quickly. Employees were friendly. Waiting area was clean and not crowded

I went in for a routine oil/filter change and tire rotation. I had an appointment at 8am on Wednesday 8/12, got the car there checked in and sat in the waiting area for nearly 1.5 hours. At that time, the car was supposedly ready, I paid, I got the keys, and made my way home. It’s when I got home I noticed my tires had not been rotated (I could tell due to a pre-existing condition to a tire and it being in the same location). I had then a suspicion about the rest of the work. I checked the filter and the dipstick, to which the filter had dust and water marks (not really feasible for a 10 mile drive home on a dry day) and the dipstick was not showing full oil nor clean, new oil. Basically, the hour and a half I sat there, the service I paid for, all that was completed was to drive my truck around back. I went back to the dealer to have the work completed. I was told they will do the tire rotation but they cannot do the oil change because they can’t guarantee unless we watch the camera footage. I requested we did and involve me in watching, they never had me watch the footage but yet still did the oil change new. This shows me that they watched the footage, saw they never did the work, and didn’t want to show me that I was right. I’ve lost complete faith and trust in the dealer and service. I paid for the full service but was handed back a truck that received no service. I was fortunate to catch this, but many people don’t know what or how to look for this. Many people have probably had this same experience without ever knowing.

Problems were addressed

The process of getting my radio warranty was long but Bradley was informative and honest through the ordeal. At the end i was completely satisfied.

Long wait time, even though not a lot of customers present. Cashier was on coffee break? And no one else able to check me out. Keys misplaced and waited for them to be found to be able to exit Car was returned dirty. Seats all folded, the few contents that were in it were strewn about New strange issue popped up after I picked up the car - low tire pressure indicator for the front tire now shows up as back tire

I am always impressed by this dealership they have never let me down the staff are the best I've ever been around I've bought 5 cars from them and get my car serviced there awesome they love there customers and treat the cars like there own thankyou for being sooo loyal

It was a rather long wait as it usually is, and I have to go back for censor change. I don’t know why these things aren’t kept in the garage so that wouldn’t work needs to be done. It can be done.

I was not happy that more than 12 customers were give the same 7:30 appointment. But made matters worse was the person did not come out till about a quarter to 8:00. Then this person insisted he takes people based on some arbitrary line that goes into the street. When I went inside I was told several things must be checked before any decision was made. Negative vib

Scheduled oil change was one time and in a professional manner. Friendly and courteous staff.

Very professional, and fast service.

Good communication and good services.

This is by far one of the worst service department experience I had they kept my car for 20 days without communicating what was happening. I had to chase them down for updates, and when i called ,they acted like I was bothering them. The staff has poor attitudes and even raised their voices simply because I wanted to know the status of my own vehicle. That is unacceptable. I will not be returning and cannot recommend this service department to anyone.

We had a great experience with our car purchase! Both Vinny and Diana were extremely helpful and made the entire process quick, easy, and efficient. We really appreciated their help and would definitely recommend them.

Excellent no issues

Lisa at Bical Chevrolet is a great salesperson who located a Traverse that I was looking for. Very smooth transition on returning my last vehicle and leasing my new Traverse.

Everyone was professional

Easy to shop without pressure let us take our time to decide and showed us all the different options we had

Service writer and Manager got me in and out quickly and was a pleasure to deal with

The service was good, not such along wait

I arrived for my 8:00 appointment about 7:55. I got checked in after 8:00. About 5 cars were ahead of me. I had time enough to walk to McDonald’s, eat and return before my car was taken in.

Excellent experience, everything was handled processionally.

Bradley is THE BEST! Attentive, professional, thorough in his interactions with all clients. World-class!

I made an appointment for an oil change and received my oil change. I was very happy

Polite, courteous. Getting an appointment was quick & easy for the day Í needed.

Staff was great and service was very fast.

I learned that Chris lie about what work needed to done that was just to make more money and my coupon ya'll kept sending me for $40.00 off he said not true just $20.00 for my oil change. Does he gets a commission or bonus for additional costs lying to customers. I got stop fooling with Bical Chevrolet. Did even fix or look at my tire that I have a warranty for he lied didn't tell them to check , I show him my paper he's no good liar Liar Chris I don't like doing business there or with him.They should do Bical Chevrolet like they did Tesla.

Reliability

Always pleasant and professional.

They are always ready to accommodate when I have an issue.

I went right in and Bradley assisted me like always by the time I walked around the showroom floor looking at other cars. The new styles just came in.and came back too Bradley my car was waiting for me ready to go

My Chevy tractor have been at this location for a total of 4 days for the month of may. No loaner is available or drop off accommodation either

I won't buy or bring anyone to your place of business. Your business should be evaluated. People sign copies on your tablets, before you see it. I'm thinking about going forward.

I was at the dealer without my appointment. The service took about two hours and it was met my satisfaction.

Fast service and friendly staff

Lisa and Diana are the best!

Fast and efficient