Our Reviews

The manager didn’t help me with my service.. really disappointed.. my suv is under warranty making sound from wheel.. 2 times visits the problem is still not resolved.. they just want money from costumer..even the car is under warranty making… really disappointed 😔

The Manager Zain is condescending. Rude, unprofessional & a disgrace to Bical Chevy. Zain let his personal feelings get in the way of doing business with a customer service attitude. In addition to that I was sold a vehicle that was still in factory settings & the controls didn't work I had to alert service of this as I was about to drive off. The staff are too comfortable with Shiesty behavior with customers who are loyal. This is my 4th lease with Bical but I was spoken to with no appreciation for my loyalty to Bical Chevy. I was given information and it was placed on paper only to be told it cannot be provided. I tried to explain what I was told by the sales person only to be spoken to in a condescending way. I started the process on the Friday which took two hours i was told by the sales rep. This could be completed that day, after signing paperwork the sales rep then says im sorry our finance dept is gone for the day. I then came back on the Saturday and was there for four hours .A total of six hours of incompetence, Shiesty behavior & humiliation. Car shopping/ leasing is suppose to be an exciting experience. The people I encountered at Bical knows nothing about that. This Zain person is so comfortable in his unprofessional behavior he sat at the front desk to the right of the entry door loudly taking a personal call... they're too comfortable!!!

My experience was quick and simple

Arrived at 9am processed quickly . Finished and left at ten thirty am

It was a pleasant experience

Took time to diagnose the issues with my car.

Good experience.

My salesperson, Lisa Bautista was very helpful and friendly. When my car arrived, she gave my a good introduction to the vehicle and it's functions. She also downloaded the Chevy app on my phone.

I brought my 2024 Chevy Equinox EV in for the 7,500 first service. I had a 7:30am appointment and I got to the dealership at 7:10am. I had 3 cars in front of me. At 7:30am I went into the service building and spoke to the women there and told her why I was here. The 7,500 mile checkup on my EV is rotate the tires and check out the battery. I also ask them to look at the covering that under the rearview mirror because it come off sometimes when I drive over a bump. I went into the waiting room, and starting see people who came in after me for service start leaving around 8:30am. I didn't say anything until 10:00am. I walk back to the women who took my info at 7:30am and asked what the status is on my car. She went to check and came back to tell me that the mechanic had just finished rotating the tires and he was going to take the car out and see if the covering come off. I went back to the waiting room and I noticed my car come back into the parking lot around 10:10am. I waited to see if they would call me and say my car was finished, but no one told me. Finally I went out to the parking lot around 10:40am to see whats going on and I see my car parked and ready. I went back into the service building and then the women told me my car is ready. All they did was rotate the tires and took the car out for 2min. to see if the cover fell of (which it didn't) So I had to sit there for almost 3 and an half hours to rotate my tires. WAY TO LONG!!!

Dealership tried to get me what I wanted. There was a difference in the sticker I paid for and the car I actually got. Bical adjusted the cost which was great but I was still a little disappointed that I could not get the feature. The salespeople are friendly and not pushy. I would definitely return for future car needs.

Lisa went above and beyond. She explained everything clearly and concisely to make our car purchase seamless. She spent extra time explaining our car’s options to us. She is a consummate professional. It was a pleasure working with her!

My experience was amazing the service representative was extremely helpful and did not recommend service that my vehicle did not need. The time I waited for my vehicle was very shorter than expected and my overall experience just simply was great.

Excellent Customer Service

My experience was fine

Mr. Bradley was very Attentiveness Responsiveness Knowledgeability Personalization. Courtesy

Everything went very well..

Good service with respect.

The service was well performed. I was kept informed of the progress.

Lisa was excellent very thorough and really helped us i always dread car shopping but she made it real easy

I didn't have an appointment for my issue and the service representative Jonca was able to not only get my vehicle serviced but in minimum timing. My experience was great and smooth the mechanic was able to identify the small issues and corrected it. I love Bical for their customer service.

Effective communication, clear process and courteous employees. Lisa our sales associate was supportive and greatly assisted us throughout the process.

Great job

Just an overall great and seamless process. Lisa helped make that happen to the max. I would recommend this dealership to anybody

had to wait 5 minutes till anyone at service desk even spoke to me

Yall got ridiculous with these prices and for a oil change $102.28. Who ever heard of paying that much for a oil change have find someone else that do oilchabge it seems like you take advantage of a woman, I like to meet the head person in charge. I have stop fooling with ya'll and would not recommend no there ever.Thanks for nothing ya'll should go out of business

Quick service

Quick

Problem.was diagnosed and dealth with promptly.

No issues to report

Excellent and fast service polity and knowledge personnel

Excellent service as always. Thanks Bical Chevy

It was painless and easy. Thank

Was fast

Lisa Bautista was wonderful. She was knowledgeable, professional and warm. Made me feel very welcome.

Very good and always take care of your

Friendly and knowledgeable for what I wanted.

I would have liked a phone call to tell my car was ready and/or approximate timing. I called the dealership like 3 times until someone got back to me. In the past I got a text or phone call, just so one can know how to plan. I received a text after the fact.

Mr. Bradley, my service advisor he always point out to me what's need to be done in my car. He is very helpful and honest

Besides the cost getting service from the dealership and Endurance not covering any of that cost, the overall service I received was very good.

As always, great service all round.

Quick.

Very fast in n out n the best service

The service team is professional and helpful however the problem was not fixed

Good

The service representative jonca was very professional.

Fast and friendly service.

I was greeted warmly and instructed to see the service desk personnel who was very detailed about the process

When I dropped my vehicle off wasn't expecting much to go wrong. But the service manager called and said i needed work done. All in all I am very I made the call. Now I feel much safer and confident that my vehicle is performing much better. Much appreciation for taking good care of my vehicle and for my safety. I look forward to having all my service done by Bical Chevrolet. Thank you from a very satisfied customer. Have a great day.

Daryl was amazing from start to finish. Zane and everyone else that I meant went above and beyond to accommodate me

The experience was excellent, Bradley was very professional and courteous

Very good.

I always have a good experience when I visit for my oil changes or whatever the reason! I am always very confident in the service dept! They are very knowledgeable!! H.Scott...

I dropped my car off on Friday, June 13. Never got it all about what was going on with my vehicle. I had to call the Dealership one Tuesday the following week and the Customer Service at the repair never called me back until Wednesday morning. Then a simple question of the estimation from the mechanic how much it will cost us she never calls back Wednesday. She goes back on Thursday. Very unprofessional will never take another vehicle here and purchase another vehicle at this dealership.

Went for a service and all went well

Excellent overall service.

Very professional and courteous. No pressure at all to make a purchase.

Worst experience ever..

The courtesy and professionalism of the staff is great.

My experience with my salesperson was great her name is Lisa Bautista. The questions were answered also the manager was very helpful with all the questions. The reason I have come back to Bical because of my good experience with them through the years.

$1,000 was charged on my new gm rewards cc. I thought I was receiving 30,000 points towards gm rewards. I only received 5,179 points. PLUS a $30 fee for the transaction was charged on the card.

Darryl is the best. I having been working with him for years and he has always been so kind. He's the reason I keep coming back.

Very satisfied with the service received, didn't have to wait long at all!

The service is always professional and expert in taking care of my car

Had a recall and a check engine light issue repaired

Service dept. Excelent

Always great service

I came in last week on 7/24/25 for a 8:30 appointment for a blown speaker, waited 4 hours to be informed that the speaker needs to ordered and it would be there the next day. I made an appointment for Wednesday 7/30/25 same time. After about an hour I was told that they can't find the speaker and another one is on the way, I didn't leave until 2:15pm. I wasn't able to take care of other things I needed to do. 6 hours to have a speaker changed absolutely unacceptable.

It took 6 hours for the service to be completed ( oil change and a tire sensor). I have an extended warranty and instead of Bical Chevy calling them to see if something is covered, they had me call just to have to call them eventually. I needed a battery. They tried to charge nearly 600$ for it. 200$ was for installation. I got a battery the next day from AAA for 285$ and it took 7 minutes to put in.

EXCELLENT THANK YOU

The service was ok, but when I lease other brand vehicles and bring the car for service they vacuum and wash the car. I guess they do that to keep the customers with them. After this lease with Chevy , I'm going back to them.

Advisor Bradley explained in great detail the recommendations regarding my vehicle point check.

The experience was good, but the wait was very long. Me being the second person on the line I thought it would be fast, but that was not the case. The wait still took about five hours.

Jiffy Lube had messed up something with my car and BiCal went above and beyond to fix it. They communicated the issue with me the entire time.

All staff very friendly and helpful

Fast service. Thanks again

Lisa Bautista was wonderful and patient.

I recently purchased a 2025 Suburban LT from Bical Chevrolet and had a very satisfactory experience. Zain and Danny were knowledgeable and helpful throughout the process, ensuring my questions were addressed. Mitch, the financial manager, handled the paperwork efficiently and clearly explained all details. Overall, the transaction was smooth and well-managed, and I appreciate the team’s professionalism.

Repair was done professionally. Service dept. Was courteous and responded in a very satisfactory way to handle the unexpected repair that needed to be completed.

I came to the Chevy dealer because I only had my car for 2 months and my brakes squeak all the time. When on my warranty it says that the brakes were changed in April 2025. But the mechanic claim it was unfounded.. My brakes are still squeaking. I also had a complaint about the stick when you put the car in park, when it’s in park the orange light comes on the start button ,and it goes “bing, bing , bing “over and over again until I start the car again and play around with the stick. The mechanic said that was unfounded also. I made it very clear this doesn’t happen all the time,and last but not least I had a nail in my front tire , which was fixed and I was charged $50 some odd dollars , when I had a warranty covering most of the cost ( so much confusing) then it took around 5 hours to get a refund. I continue to have squeaky brakes and I’m not too sure what the problem is with the stick. But I’m pretty sure it will happen again. I was very unhappy about the five hour stay for a refund. And I don’t think I should have to pay for an upcoming problem that the mechanic found unfounded. Very unsatisfied.

Friendly staff and quick service

WHEN MAKING AN APPOINTMENT I COULD NOT UNDERSTAND A WORD THE LADY ON THE PHONE WAS SAYING. I HAD TO HANG UP.

Good

Oil Change and general check 3 hour

Great service orderly intake caring and professional staff.

Bradley, our service representative, consistently provided exceptional service by maintaining transparent communication throughout the process. He demonstrated integrity by recommending only necessary maintenance and repairs, and the estimated service timeline proved accurate. Bical's service, particularly Bradley's performance, has been outstanding.

Great service

Excellent service, attentive and supportive. Really worked hard to get us what we were looking for.

I was so surprised no one was upselling, the service writer was quick and polite, the understood I had to get to work. When my car was done it was clean and they brought it around to me so I didn't have to maneuver it out. It was a nice experience.

Good

Over two hours for an oil change is too much. This is the second time.

Pleasant greetings and excellent service.

everything was ok

Good job

Lisa was my sales representative and she is a gem.

Excellent service.

Lisa really helps you find the best car for you at the best price. We also really appreciate test the numbers don’t change a bit when you get into financing . Lisa and Chevy are always true to their word!

Fast service. Excellent communication

A place to get your car fixed, good staff 👍.

While they did fix my 2023 Tahoe which had a misfire on the 3rd cylinder they had my car which was supposed to be a day or so turned into Thursday to Tuesday I explained I had to go back to work Monday night I had no transportation since they kept my vehicle which was under warranty longer then they originally planned I asked them for a loaner vehicle or rent a car and they refused .Very poor customer service they wouldn’t even respond back to me for an update on my vehicle for 3 days.This was poor customer service especially since my lease is heading towards the end of my lease you would think they would want me to return to lease another vehicle sad.

Apesar que no hablo muy bien el inglés me tienen paciencia y me explican el servicio que sele iso ami veiculo

Zain and Veneeta was excellent. Very satisfied with the service

Came in for my routine oil change. But that same day my front tire on the passenger side was losing air quickly.

It's was bad when I tell ya'll about my experience nothing is done about it, or no cares to ask me about it

The wait wasn’t long.

Wonderful, professional and a pleasure to work with

Excellent Customer Service...Very Pleased with the interaction

Everyone was so nice. Our salesperson, Lisa Bautista, couldn’t have been more helpful. Mark, Bruce, and Mitch were all awesome as well.

My salesman Mr Johan is the best. Great deal he got me.

The staff at Bical Chevrolet made It so easy for me to make my decision in purchasing my first EV. Thank you to: Lisa Butista, Mark Calvacante, Zain Huda and Bruce Katzman. I will recommend them to my friends and family!

Brought my 2024 blazer in for an inspection(safety ) sticker and a repeal tranny oil leak the gave me back the truck still leaking fluids and no inspection sticker are they smokeing something in the service dept how terrible and they had the nerve to charge me the 10.00 for the sticker that bi cal Chevy will never be recommended by me for anything

Basically, from start to finish the Lease experience was professional and excellent. My 3rd Lease from Bical Chevrolet. Would highy recommend Bical Chevrolet.

The service was find except from the cost doing these services and to add insult to injury. My bank just switched to Discovery for debit cards and Bical machines does not take Discovery. I refuse to pay a 3% up charge on top of the expensive price for service when using a credit card an exception should have been made and signs posted that you do not accept Discovery cards.

Staff very professional and polite

It seems to be better and better every time this dealership is one of the best I’ve been with them for more then 20 years or more

Bradley and Christopher assisted me in repairing my 2019 Tahoe Primier. One of my tire valves was malfunctioning and my rear door weather stripping needed to be replaced. I was in and out in two hours. Booth are very helpful and are well versed in all Chevrolet maintenance. Bradley has been taking care of all my Chevy vehicles since 2005. Thank you for your help, Paul

Quick and professional service with a smile

Dealship was extremely busy with o ly one I person at the deskbut he did a great job getting customers in and out.

Very disappointed that it took 3 visits to dealership to resolve a problem that the car was exhibiting! Car had certain msgs n codes that came up and mechanic didn’t do due diligence to try and figure out why msgs were happening. Keep telling me come back if I still see the msgs. In the end I got a large repair bill that could had been resolved earlier. Bradley, the manger who checked me in did his best to explain things. Even with delays I had to keep call n to find out wht was going on. More perks should be given. I thought coming to dealer was better than going to local mechanic in my neighborhood!

We had a great experience buying a car for or son!

I was completely satisfied with the staff's professionalism, and the service on my vehicle.

Terrible turn around time. I never had to wait 3 days to get my vehicle diagnostic. Then have to wait another 5 days to receive my vehicle back from repairs. Also Christopher speaks nice to people but he has terrible follow up skills. I had to call him every other day for status check. One day I called him he said he'd call me back in 30 minutes. He didn't I called back 2 and a half hours later and had to leave a voice mail. Then I called back 30 minutes after I left the voice mail and finally got through to speaking to him. So in a nut shell. The service department is clearly under staffed and this dealership accepts too many vehicles to work on when they dont have the personnel to support the customer for a rapid turnaround. I will never pay another dime of my hard earned money at Bical Chevy again.

Vene was very pleasant and she worked to get us the deal we wanted. Most pleasant experience we've had at BiCal to date. Happy with the vehicle.

It was quick. No complaints. My only recommendation is to tell the customers flat out whether you do the diagnostic or not, you still have to pay the fee.

I came in for my inspection. I didn’t have a long wait so I was happy about that. My car passed so that was even better.

Thank you for the service my Equinox received. A good experience overall.

Very fast

Very competent and diligent

Cannot believe my car was there over a month! Appt 10/8 830am. Car finally returned 11/15. No calls, and no return calls when called in. Absolutely no reason to have car as long as did. Inconvenienced 3 drivers, down to 1 car to share for a month. Unnecessary try for upsales not needed. So disappointed...

Every thing was okay

Easy no problem!!

Service was good

I was very happy i was confident that my car would be fixed because of how professional they were

Improve waiting time, oil change took 2 hours

Nothing to say, everything was perfect

Service greeter was professional and pleasant

Wait time 4 hrs for oil change and inspection not excitable

Nice experience

Smooth

Very kind and explained everything nice and easy

Friendly staff. Got what I wanted at the price I wanted. Very accommodating

Very easy and enjoyable experience

didnt have to wait a long time

Went for an oil change. Was in and out in 1 hour. Waiting area was clean. People friendly.

I was very pleased with my experience in the service department. I did not have an appointment. I called in the morning and told them my car wouldn't start and Bradley told me I can bring it in and they will take a look at it. I had my car towed there and they serviced it while I waited. They figured out the issue and I got my car back the same day.

5 stars

Fast, kind, efficient!

Very professional, and fast service.

Prompt Service thanks Bradley in Service.

I took my vehicle in for a routine service appt. Last wk thursday. I arrived at 7:30am and the vehicle was completed by 9:15am.

Good service

Very professional, dealt with my attitude, just feel like you should be able to get a car to use if yours is not completed.

This visit was satisfactory

In and out process.

My experience at Bical was phenomenal my service representative Bradley kept me informed as I waiting in the waiting area as my vehicle was being serviced.

Just as always completely satisfied

Great service as usual

Friendly customer service and short wait time

Service was fast

Vene my sales person, manager and the finace person were great to deal with. Gave me a great deal and what the told me on the ohobe was the same in person. Its why I keep coming back

Awesome

Good communication and good services.