Our Reviews

Mr. Bradley, my service advisor he always point out to me what's need to be done in my car. He is very helpful and honest

The experience was excellent, Bradley was very professional and courteous

I dropped my car off on Friday, June 13. Never got it all about what was going on with my vehicle. I had to call the Dealership one Tuesday the following week and the Customer Service at the repair never called me back until Wednesday morning. Then a simple question of the estimation from the mechanic how much it will cost us she never calls back Wednesday. She goes back on Thursday. Very unprofessional will never take another vehicle here and purchase another vehicle at this dealership.

Very professional and courteous. No pressure at all to make a purchase.

When I dropped my vehicle off wasn't expecting much to go wrong. But the service manager called and said i needed work done. All in all I am very I made the call. Now I feel much safer and confident that my vehicle is performing much better. Much appreciation for taking good care of my vehicle and for my safety. I look forward to having all my service done by Bical Chevrolet. Thank you from a very satisfied customer. Have a great day.

I came in last week on 7/24/25 for a 8:30 appointment for a blown speaker, waited 4 hours to be informed that the speaker needs to ordered and it would be there the next day. I made an appointment for Wednesday 7/30/25 same time. After about an hour I was told that they can't find the speaker and another one is on the way, I didn't leave until 2:15pm. I wasn't able to take care of other things I needed to do. 6 hours to have a speaker changed absolutely unacceptable.

Repair was done professionally. Service dept. Was courteous and responded in a very satisfactory way to handle the unexpected repair that needed to be completed.

I came to the Chevy dealer because I only had my car for 2 months and my brakes squeak all the time. When on my warranty it says that the brakes were changed in April 2025. But the mechanic claim it was unfounded.. My brakes are still squeaking. I also had a complaint about the stick when you put the car in park, when it’s in park the orange light comes on the start button ,and it goes “bing, bing , bing “over and over again until I start the car again and play around with the stick. The mechanic said that was unfounded also. I made it very clear this doesn’t happen all the time,and last but not least I had a nail in my front tire , which was fixed and I was charged $50 some odd dollars , when I had a warranty covering most of the cost ( so much confusing) then it took around 5 hours to get a refund. I continue to have squeaky brakes and I’m not too sure what the problem is with the stick. But I’m pretty sure it will happen again. I was very unhappy about the five hour stay for a refund. And I don’t think I should have to pay for an upcoming problem that the mechanic found unfounded. Very unsatisfied.

I would have liked a phone call to tell my car was ready and/or approximate timing. I called the dealership like 3 times until someone got back to me. In the past I got a text or phone call, just so one can know how to plan. I received a text after the fact.

Lisa Bautista was wonderful and patient.

I recently purchased a 2025 Suburban LT from Bical Chevrolet and had a very satisfactory experience. Zain and Danny were knowledgeable and helpful throughout the process, ensuring my questions were addressed. Mitch, the financial manager, handled the paperwork efficiently and clearly explained all details. Overall, the transaction was smooth and well-managed, and I appreciate the team’s professionalism.

The experience was good, but the wait was very long. Me being the second person on the line I thought it would be fast, but that was not the case. The wait still took about five hours.

While they did fix my 2023 Tahoe which had a misfire on the 3rd cylinder they had my car which was supposed to be a day or so turned into Thursday to Tuesday I explained I had to go back to work Monday night I had no transportation since they kept my vehicle which was under warranty longer then they originally planned I asked them for a loaner vehicle or rent a car and they refused .Very poor customer service they wouldn’t even respond back to me for an update on my vehicle for 3 days.This was poor customer service especially since my lease is heading towards the end of my lease you would think they would want me to return to lease another vehicle sad.

Apesar que no hablo muy bien el inglés me tienen paciencia y me explican el servicio que sele iso ami veiculo

Besides the cost getting service from the dealership and Endurance not covering any of that cost, the overall service I received was very good.

As always, great service all round.

Quick.

I always have a good experience when I visit for my oil changes or whatever the reason! I am always very confident in the service dept! They are very knowledgeable!! H.Scott...

Excellent overall service.

Worst experience ever..

I was greeted warmly and instructed to see the service desk personnel who was very detailed about the process

Fast service. Excellent communication

Pleasant greetings and excellent service.

Very fast in n out n the best service

The service team is professional and helpful however the problem was not fixed

The service representative jonca was very professional.

Fast and friendly service.

My experience with my salesperson was great her name is Lisa Bautista. The questions were answered also the manager was very helpful with all the questions. The reason I have come back to Bical because of my good experience with them through the years.

Jiffy Lube had messed up something with my car and BiCal went above and beyond to fix it. They communicated the issue with me the entire time.

All staff very friendly and helpful

It took 6 hours for the service to be completed ( oil change and a tire sensor). I have an extended warranty and instead of Bical Chevy calling them to see if something is covered, they had me call just to have to call them eventually. I needed a battery. They tried to charge nearly 600$ for it. 200$ was for installation. I got a battery the next day from AAA for 285$ and it took 7 minutes to put in.

EXCELLENT THANK YOU

Good

Oil Change and general check 3 hour

My salesman Mr Johan is the best. Great deal he got me.

Very satisfied with the service received, didn't have to wait long at all!

The service is always professional and expert in taking care of my car

Had a recall and a check engine light issue repaired

Fast service. Thanks again

Service dept. Excelent

Always great service

WHEN MAKING AN APPOINTMENT I COULD NOT UNDERSTAND A WORD THE LADY ON THE PHONE WAS SAYING. I HAD TO HANG UP.

Great service orderly intake caring and professional staff.

Bradley, our service representative, consistently provided exceptional service by maintaining transparent communication throughout the process. He demonstrated integrity by recommending only necessary maintenance and repairs, and the estimated service timeline proved accurate. Bical's service, particularly Bradley's performance, has been outstanding.

Great service

Wonderful, professional and a pleasure to work with

Excellent Customer Service...Very Pleased with the interaction

We had a great experience buying a car for or son!

Basically, from start to finish the Lease experience was professional and excellent. My 3rd Lease from Bical Chevrolet. Would highy recommend Bical Chevrolet.

Very good and always take care of your

Went for a service and all went well

The service was ok, but when I lease other brand vehicles and bring the car for service they vacuum and wash the car. I guess they do that to keep the customers with them. After this lease with Chevy , I'm going back to them.

Advisor Bradley explained in great detail the recommendations regarding my vehicle point check.

Good

Everyone was so nice. Our salesperson, Lisa Bautista, couldn’t have been more helpful. Mark, Bruce, and Mitch were all awesome as well.

Staff very professional and polite

Lisa Bautista was wonderful. She was knowledgeable, professional and warm. Made me feel very welcome.

Friendly and knowledgeable for what I wanted.

Daryl was amazing from start to finish. Zane and everyone else that I meant went above and beyond to accommodate me

Very good.

Good

The courtesy and professionalism of the staff is great.

A place to get your car fixed, good staff 👍.

The service was find except from the cost doing these services and to add insult to injury. My bank just switched to Discovery for debit cards and Bical machines does not take Discovery. I refuse to pay a 3% up charge on top of the expensive price for service when using a credit card an exception should have been made and signs posted that you do not accept Discovery cards.

Terrible turn around time. I never had to wait 3 days to get my vehicle diagnostic. Then have to wait another 5 days to receive my vehicle back from repairs. Also Christopher speaks nice to people but he has terrible follow up skills. I had to call him every other day for status check. One day I called him he said he'd call me back in 30 minutes. He didn't I called back 2 and a half hours later and had to leave a voice mail. Then I called back 30 minutes after I left the voice mail and finally got through to speaking to him. So in a nut shell. The service department is clearly under staffed and this dealership accepts too many vehicles to work on when they dont have the personnel to support the customer for a rapid turnaround. I will never pay another dime of my hard earned money at Bical Chevy again.

$1,000 was charged on my new gm rewards cc. I thought I was receiving 30,000 points towards gm rewards. I only received 5,179 points. PLUS a $30 fee for the transaction was charged on the card.

Darryl is the best. I having been working with him for years and he has always been so kind. He's the reason I keep coming back.

Brought my 2024 blazer in for an inspection(safety ) sticker and a repeal tranny oil leak the gave me back the truck still leaking fluids and no inspection sticker are they smokeing something in the service dept how terrible and they had the nerve to charge me the 10.00 for the sticker that bi cal Chevy will never be recommended by me for anything

Bradley and Christopher assisted me in repairing my 2019 Tahoe Primier. One of my tire valves was malfunctioning and my rear door weather stripping needed to be replaced. I was in and out in two hours. Booth are very helpful and are well versed in all Chevrolet maintenance. Bradley has been taking care of all my Chevy vehicles since 2005. Thank you for your help, Paul

Very disappointed that it took 3 visits to dealership to resolve a problem that the car was exhibiting! Car had certain msgs n codes that came up and mechanic didn’t do due diligence to try and figure out why msgs were happening. Keep telling me come back if I still see the msgs. In the end I got a large repair bill that could had been resolved earlier. Bradley, the manger who checked me in did his best to explain things. Even with delays I had to keep call n to find out wht was going on. More perks should be given. I thought coming to dealer was better than going to local mechanic in my neighborhood!

Easy no problem!!

Wait time 4 hrs for oil change and inspection not excitable

Smooth

Very competent and diligent

Very professional, dealt with my attitude, just feel like you should be able to get a car to use if yours is not completed.

Zain and Veneeta was excellent. Very satisfied with the service

Came in for my routine oil change. But that same day my front tire on the passenger side was losing air quickly.

It's was bad when I tell ya'll about my experience nothing is done about it, or no cares to ask me about it

The wait wasn’t long.

Good job

The staff at Bical Chevrolet made It so easy for me to make my decision in purchasing my first EV. Thank you to: Lisa Butista, Mark Calvacante, Zain Huda and Bruce Katzman. I will recommend them to my friends and family!

I was completely satisfied with the staff's professionalism, and the service on my vehicle.

Thank you for the service my Equinox received. A good experience overall.

Went for an oil change. Was in and out in 1 hour. Waiting area was clean. People friendly.

My experience at Bical was phenomenal my service representative Bradley kept me informed as I waiting in the waiting area as my vehicle was being serviced.

Service was fast

Vene my sales person, manager and the finace person were great to deal with. Gave me a great deal and what the told me on the ohobe was the same in person. Its why I keep coming back

It seems to be better and better every time this dealership is one of the best I’ve been with them for more then 20 years or more

Quick and professional service with a smile

Dealship was extremely busy with o ly one I person at the deskbut he did a great job getting customers in and out.

Service greeter was professional and pleasant

Cannot believe my car was there over a month! Appt 10/8 830am. Car finally returned 11/15. No calls, and no return calls when called in. Absolutely no reason to have car as long as did. Inconvenienced 3 drivers, down to 1 car to share for a month. Unnecessary try for upsales not needed. So disappointed...

Friendly staff. Got what I wanted at the price I wanted. Very accommodating

Very easy and enjoyable experience

didnt have to wait a long time

HORRIBLE ! NO ACCOUNTABILITY! DISRESPECT! dropped off car at scheduled 9 AM appt on 1/28 for NYS inspection oil change , tire rotation and repair of passenger side mirror glass. At 3-4Pm I called for status update was told checking for warranty coverage on mirror. On 1/29 told I needed tire sensor - checking for part. Inspection was complete. On 1/30 was asked for tire lock key to install tire sensor - was told they didn’t need key to check for tire sensor or Inspection. Inquired of charges - inspection was listed as “labor” Picked car up around 4-5PM . Returned 5:30-6 because windshield wipers not working, yet new windshield wipers were installed (determined I needed them at check in while car was at curb) Wayne told me it was cold outside fluid was frozen - he looked at reservoir said frozen. And walked away. On 2/1 I received notice from NYS DMV inspection sticker expired. 2/2 return to dealer ask to speak to service dept Supervisor Wayne - he was rude, condescending, dismissive and totally unapologetic about having my car for 3 days ( no loaner) being paid $500 additional for work yet they did not do the primary service call. I was treated like I was an idiot when I picked up the car , asked about charges on the bill, returned for the windshield wipers and returned a second time for the inspection. Returning 2x attempts to clarify and verify work- that was supposedly done during the 3 full days car was at dealer my car being out of service, and being dismissed . Wayne was pointing , waving his hand at me , walking out of his office totally DISRESPECTFUL! Stating he was 3x my age,-clearly a sexist comment- in response to my question about why the windshield washer still didn’t work - it’s frozen! I asked , had gone into labor -going to hospital in an uninspected - illegal vehicle and without windshield wipers or gotten a ticket - he said they would have paid it - yet I still didn’t have windshield wipers! Received no apology, no compensation or adjustment , only that they thought once car was taken off diagnostic machine, they assumed emissions and safety inspection was done!!! Clearly this visit was not about doing the necessary NYS inspection- it was to create what I feel now are money grabbing ads ons!!! Bait and switch! As I left, I asked Bradley would he want his daughter or wife to be treated as I was throughout this entire 5 days - he offered an apology. Again the Service Supervisor offered nothing! I remained invisible to him. By the way I was admitted to hospital the following day in labor!

everything was ok

Excellent service.

Lisa really helps you find the best car for you at the best price. We also really appreciate test the numbers don’t change a bit when you get into financing . Lisa and Chevy are always true to their word!

Friendly customer service and short wait time

Good communication and good services.

Great experience fast very help

My Chevy tractor have been at this location for a total of 4 days for the month of may. No loaner is available or drop off accommodation either

I won't buy or bring anyone to your place of business. Your business should be evaluated. People sign copies on your tablets, before you see it. I'm thinking about going forward.

The service experience needs significant improvement. After pulling into the lot, the wait just to check in the vehicle is consistently too long — often at least 10 minutes. I schedule my appointments online and clearly select the service I need, yet when I arrive, I’m still asked why I’m there as though the appointment details are not available to the service advisor. Additionally, when booking through the online coupon link, the discounted pricing is not automatically applied. Even when I show the coupon and pricing directly on my phone, I’m told I must either print it out or email it to the service advisor, which feels unnecessary and inconvenient given that the information is already being displayed. I also stopped calling to schedule appointments because I was routinely told that the next available appointment was at least a month away, despite the online system showing availability within 1–2 weeks. When I mentioned the earlier openings online, I was simply told to book it online instead. Unfortunately, the customer service experience has also been disappointing. The woman who answers the phone and processes payments consistently comes across as having an attitude, which has discouraged me from calling altogether. During my most recent visit, I asked about a charge on my bill, and instead of receiving assistance, I was told in a dismissive manner that she “doesn’t know.” Overall, the process feels disorganized and unnecessarily frustrating for customers who are trying to use the online scheduling and coupon systems as intended.

It was quick. No complaints. My only recommendation is to tell the customers flat out whether you do the diagnostic or not, you still have to pay the fee.

I came in for my inspection. I didn’t have a long wait so I was happy about that. My car passed so that was even better.

Every thing was okay

Very professional, and fast service.

I was very pleased with my experience in the service department. I did not have an appointment. I called in the morning and told them my car wouldn't start and Bradley told me I can bring it in and they will take a look at it. I had my car towed there and they serviced it while I waited. They figured out the issue and I got my car back the same day.

Awesome

Some work was not completed

Just as always completely satisfied

Great service as usual

Bradley is very personal and provides me with the details behind every service he recommends.

They are always ready to accommodate when I have an issue.

I went right in and Bradley assisted me like always by the time I walked around the showroom floor looking at other cars. The new styles just came in.and came back too Bradley my car was waiting for me ready to go

Made an appointment for an oil change. Spoke to service manager about another issue and he said it could also be completed. Everyone was very friendly and informative. Wait time was minimal. Very pleased with this appointment.

Courteous, explained everything and reviewed the cost. But I received a text after I dropped off my vehicle stating: Hi Edward, welcome to Bical Chevrolet Valley Stream. Thank you for your visit today. You can get status updates regarding your vehicle by replying to this text -Bradley your service advisor. I did that and no one responded. Just an FYI.

Vene was very pleasant and she worked to get us the deal we wanted. Most pleasant experience we've had at BiCal to date. Happy with the vehicle.

Service was good

Improve waiting time, oil change took 2 hours

Nothing to say, everything was perfect

Nice experience

Very kind and explained everything nice and easy

5 stars

Fast, kind, efficient!

Good service

This visit was satisfactory

In and out process.

The Service Department did as best they could. I am satisfied.

Very professional and knowledgeable. Service representative explained the status of the repairs as promised .

Everything was fine and smooth , thanks.

Service department was able to diagnose and fix the problem.

Very pleasant experience as usual

The only problem I had was, we had a 730 appointment and had to go to work and they didn’t look at our car till after 10. We were at the dealership from 730 until 130 and we lost a day of work.

Vehicle was taken back at appropriate time of appointment and serviced in a timely manner.

I was very happy i was confident that my car would be fixed because of how professional they were

Very fast

Prompt Service thanks Bradley in Service.

I took my vehicle in for a routine service appt. Last wk thursday. I arrived at 7:30am and the vehicle was completed by 9:15am.

Truck was brought in for a service(oil change). 2 days later my truck tells me I’m low on oil. I check the specifications for my truck it takes 10 quarts but my paperwork says 8 added. Bring the truck back and they make me wait over 2 hours almost 3 to simply put my truck on a lift, check for leaks(there wasn’t any) and add 2 quarts of oil. Ridiculous

My service advisor Mr. Bradley was excellent, knowledgeable and friendly. When I come in for service, I always look for him.

Excellent service

The service was quick. The service representative was polite and explained the follow up service needed.

Friendly staff and quick service

Excellent service, attentive and supportive. Really worked hard to get us what we were looking for.

I was so surprised no one was upselling, the service writer was quick and polite, the understood I had to get to work. When my car was done it was clean and they brought it around to me so I didn't have to maneuver it out. It was a nice experience.

Over two hours for an oil change is too much. This is the second time.

Lisa was my sales representative and she is a gem.

I received excellent and professional service from the staff. I am very satisfied with my experience.

Bradley in service was very nice and courteous. Wish I was advised that my car would take 3 weeks to repair.